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Transition Management

Transition tool is just a bridge for what succeeded so far…

Transition Management starts with the preparation of the offshore site –premises for the operations– to commence client operations through documenting the processes, training process of staff to execute the processes, designing, procuring and deploying technology and bandwidth to access client systems as required and finally fulfill the Service Level Agreements (SLA) and contact parameters. The overall success of the outsourcing engagement is very much dependent on the effectiveness of the transition. In a specific sample, the transition period begins with the time in which construction works for the premises were done and ready to commissioning and ends with the dead-line of the specific period defined for the post-delivery stage where all systems and processes are accepted in motion as required for the desired level of operations. That is to say, transition period comprises many external and internal stakeholders and parameters which may affect to the ultimate consensus by client and the other shareholders, so that it must be followed by a particular comprehensive management plan.

Transition Management Plan (TMP) may have some sub-plans and processes as per the requirements and/or details of the project to consummate the safe delivery and overall success such as Emergency Plans, Testing Plan, Cold Commissioning Plan, Early Engagement Plan, Training Plan, Recruitment Plan, Migration Plan, Post-Delivery Plan etc.

Transition Team dedicated by PMGLOBAL works on Transition Management Plan specifically tailored for the project, executes a formal hand-off to the steady state Management Office by applying TMP rigorously through defined transition period and confirms that the service operations are stable by measuring and reporting Service performances as per given SLAs. Ideally, the Transition Team remains engaged through the actualization period when all services and systems are stabilized.

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